Refund policy

At Hozvera, customer satisfaction is our priority. We aim to provide premium quality products with the best shopping experience. If you face any issue with your order, we are here to help.

Exchange & Return Policy

We gladly accept exchange or return requests within 5 days after receiving your order.

Eligible Reasons for Exchange/Return

You can request an exchange or return if:

  • The item received is damaged

  • The size delivered is different from your order
    The delivered product is incorrect or does not match the product images or description shown online.

  • The product received has a manufacturing defect or quality issue.

Note: Change of mind or dislike of color/design is not applicable for return or exchange.

 

6-Month Warranty

Hozvera provides a 6-month warranty for:

  • Color fade

  • Excessive lint/burr issues

If your product faces any of these issues within 6 months of purchase, you may contact our support team for refund/exchange.

 

Conditions for Return & Exchange

Before returning any item, please make sure:

  • The product is unused and unwashed

  • Original tags and packaging are included

  • The item is not damaged by misuse

  • The invoice/order proof is attached

Products that are worn, washed, or altered will not be accepted.

 

Return Shipping

Customers will be responsible for return courier charges unless the mistake is from our side.

Important Notes

 

  • Slight color differences may occur due to lighting or screen settings.

  • Minor stitching variations or loose threads are not considered defects.


Refund Process

Once we receive and inspect the returned item, refund or exchange requests will be processed within 3–5 working days.

Contact Us

For any return, exchange, or warranty claim, contact us at:

WhatsApp: +923131543295
 Please email us directly at support@hozvera.com with the following details so we can resolve it for you as early as possible :

  • Order Number (e.g., #1003)

  • Full Name used during checkout

  • A brief description of the issue

  • A photo or short video showing the problem (required for quality or damage complaints)