Terms of service

Terms of Service – Hozvera

Welcome to Hozvera. By visiting our website or purchasing from us, you agree to follow these Terms of Service. These terms explain your rights and responsibilities while using our website and services.

If you do not agree with these terms, please do not use our website or services.

1. Use of Website

By using our website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision
  • The information you provide is accurate and complete
  • You will not use our website for any illegal or harmful activity

You are responsible for keeping your account and personal information secure.

2. Product Information

We try our best to display product colors, designs, and details accurately. However:

  • Slight color differences may occur due to screen settings or lighting
  • Minor stitching variations or loose threads may occur
  • Product appearance may vary slightly from pictures

These minor differences will not be considered defects.

We reserve the right to update, modify, or discontinue products at any time without notice.

3. Orders & Payments

When you place an order, it is considered a request to purchase. Hozvera reserves the right to accept or cancel any order for any reason.

Orders may be cancelled due to:

  • Product unavailability
  • Incorrect pricing
  • Suspicious or incomplete information

Customers must provide correct billing, shipping, and contact information.

4. Pricing

All prices are listed in PKR (Rs.) unless stated otherwise.

Prices, discounts, and promotions may change without prior notice.

Shipping charges may apply separately.

5. Shipping & Delivery

We aim to deliver orders on time, but delays may happen due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Unexpected circumstances

Hozvera is not responsible for delays caused by courier services.

6. Return, Exchange & Warranty

Our Return & Exchange Policy allows customers to request a return or exchange within 5 days after receiving the order.

We also provide a 6-month warranty for:

  • Color fade
  • Lint/fabric fluff issues

Products damaged due to misuse, improper washing, or normal wear will not be covered.

For complete details, please review our Return & Exchange Policy.

7. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product designs
  • Text
  • Graphics

belongs to Hozvera and may not be copied, reused, or distributed without permission.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or services.

9. Privacy

Your personal information is kept secure and used only for order processing, customer support, and improving your shopping experience.

We do not sell or misuse customer information.

10. User Conduct

You agree not to:

  • Use the website for illegal activities
  • Upload harmful software or viruses
  • Provide false information
  • Attempt to damage or misuse the website

Violation of these terms may result in account suspension or cancellation.

11. Limitation of Liability

Hozvera will not be responsible for any indirect loss, damage, or delay resulting from the use of our website or products.

Customers use our services at their own discretion.

12. Changes to Terms

We may update or modify these Terms of Service at any time without prior notice. Continued use of the website means you accept the updated terms.

13. Contact Information

For any questions regarding these Terms of Service, contact us at:

Brand Name: Hozvera
Email: 
Phone/Whatsapp: 
Address: [Your Business Address]